Frequently asked questions
About matcha
What grade of matcha do you offer?
We offer carefully selected premium matcha suitable for drinking, latte preparation, and culinary applications. Specific grades may vary depending on availability and product offerings.
How should I store my matcha?
Store your matcha in a cool, dry place away from direct sunlight, heat, and moisture. For maximum freshness, keep it sealed tightly after opening.
How long does matcha stay fresh?
Unopened matcha is best consumed within the stated shelf life on the packaging. Once opened, we recommend consuming it within 1–2 months for the best flavor and aroma.
Is your matcha suitable for daily consumption?
Yes. Matcha can be enjoyed daily as part of a balanced lifestyle.
Is your matcha suitable for making lattes?
Absolutely. Our matcha is suitable for both traditional preparation and modern beverages such as matcha lattes, iced matcha, and desserts.
Order & Shipping
Do you ship throughout Malaysia?
Yes, we currently ship throughout Malaysia, including both West Malaysia and East Malaysia.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and courier service.
How can I track my order?
Once your order has been shipped, a tracking number will be provided via email or your preferred contact method.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible. We will do our best to assist if the order has not yet been processed or shipped.
Wholesale & B2B
Do you offer wholesale or B2B services?
Yes. We provide wholesale and B2B solutions for cafés, restaurants, dessert shops, hotels, retailers, corporate clients, and event organizers.
Can I use your matcha for my café or business?
Absolutely. Our matcha products are suitable for commercial use and can be incorporated into beverages, desserts, and specialty menu items.
Do you provide bulk order pricing?
Yes. Special pricing may be available for bulk purchases and recurring orders. Please contact us for more information.
How can I become a wholesale partner?
Simply reach out to us through our Contact page, email, or WhatsApp. Our team will be happy to discuss pricing, minimum order quantities (MOQ), and suitable products for your business.
Do you offer samples for businesses?
Sample availability may vary. Please contact us to discuss your requirements.
Do you offer private label or custom branding services?
Please contact us directly to discuss available options and project requirements.
Events & Catering
Do you provide matcha catering services?
Yes. We provide matcha catering services for various occasions, including corporate events, weddings, birthday parties, grand openings, school events, and private functions.
What types of events do you cater for?
We cater for:
- Corporate Events
- Weddings
- Birthday Parties
- School Events
- Product Launches
- Grand Openings
- Pop-Up Events
- Private Gatherings
How far in advance should I book an event?
We recommend booking at least 2–4 weeks in advance to ensure availability
Do you travel outside Penang for events?
Depending on the event size and requirements, we may be able to accommodate locations outside Penang. Please contact us for details.
Physical Location
Do you have a physical store?
We currently do not operate a standalone retail store. However, we will soon be operating a dedicated booth within a fine dining establishment. Follow our social media channels for the latest announcements and location updates.
Where can I find Nannanmatcha?
Our products are available through our website, selected events, pop-up locations, and upcoming retail partnerships.
Can I visit before purchasing?
At the moment, purchases can be made online and at our event locations. Updates regarding physical locations will be announced through our official channels.
General
Do you collaborate with cafés, restaurants, or brands?
Yes. We are always open to collaborations, wholesale partnerships, and event opportunities.
How can I contact Penang Matcha?
You may contact us through our Contact page, email, WhatsApp, or social media channels. We aim to respond to all inquiries as soon as possible.
Are your products halal?
If applicable, please refer to the product description or contact us directly for the latest certification and sourcing information.
Do you accept corporate orders or gifts?
Yes. We welcome corporate orders, gifting enquiries, and custom event packages. Please contact us for a quotation.